Reference

Privacy Policy at cihuy88

We keep your personal information under clear, specific rules so you always know what data we hold, why we hold it, and how to ask us to change or remove it.

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cihuy88 Privacy Policy at cihuy88
DATA HANDLING PRACTICES

How cihuy88 Protects and Manages Your Data

Every layer of our data pipeline is built around keeping your account information accurate, minimal and secure. Below are the specific practices we follow — from encryption to retention periods — so you understand exactly what happens behind the scenes.

Encryption in Transit

All data moving between your device and our servers travels over SSL-encrypted connections. Whether you are depositing via GoPay on mobile in Semarang or updating your profile on desktop, the connection stays encrypted end to end.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. No advertising cookies are placed by us. Third-party analytics cookies are anonymised and do not carry your personal details.

Account Security

Each login triggers a one-time verification step sent to your registered mobile number. Failed attempts are logged and, after repeated failures, the account locks temporarily. You can review login history inside your profile at any time.

Data Retention

We retain transaction records and identity documents for as long as required by applicable regulations in your region. Once that period ends, or if you request deletion after account closure, data is permanently removed from active systems.

Who Can Access Your Data

Only authorised support agents and system administrators access personal data, and only when resolving your request or maintaining platform integrity. Payment processors like DANA and OVO receive only the minimum details needed to complete a transfer.

Requesting Changes or Deletion

You may ask us to correct inaccurate information, restrict processing or delete your data entirely. Submit your request through live chat or email. We act within the timeframe applicable regulations require, and confirm completion to you directly.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your information is handled, or you want to exercise any of your data rights, these are the channels to use. We aim to respond to privacy-related requests promptly so nothing about your account stays unclear.

Team online

Live Chat

Open live chat from any page on the site — mobile or desktop. State your request clearly (data copy, correction or deletion) and our agent will verify your identity through your registered mobile number before processing.

Email

Send a message to our support email with the subject line containing your registered username. Include the specific data action you need. We verify ownership through the email address linked to your account before acting on any request.

Account Settings

Log in and head to your profile section. You can update your contact details, change your linked e-wallet and review recent login activity directly. For deletion requests that cannot be handled in-app, the page links you to live chat.

Common Questions About Your Privacy

Below are straightforward answers to the data and privacy questions our support team receives most often. If your question is not here, reach out through live chat or email and we will clarify directly.

We collect your name, email, mobile number and date of birth during registration. When you link an e-wallet such as DANA or OVO, the wallet identifier is stored so we can process future transactions without asking you to re-enter it each time.

We share only the minimum data needed for your chosen payment processor to complete a deposit or withdrawal — for example, a reference code sent to GoPay. We do not sell or rent personal details to advertisers or unrelated companies.

Open live chat or send an email with your username and the phrase 'data copy request.' After we verify your identity through your registered mobile number, we compile and deliver the file to your account email address.

Yes. After you close your account, submit a deletion request through live chat. We remove personal data from active systems once the retention period mandated by applicable local regulation ends, and we confirm removal to you by email.

Transaction records — including DANA, OVO and GoPay deposits and withdrawals — are retained for the duration required by regulations applicable in eligible regions. Once that window closes and your account is inactive, records are purged from active storage.

We use session cookies (to keep you logged in) and preference cookies (to store display settings). Anonymised analytics cookies help us understand traffic patterns. No advertising tracking cookies are placed by us, and you can clear all cookies from your browser at any time.

Each login requires a one-time verification code sent to your registered mobile number. Repeated failed attempts lock the account temporarily. You can check recent login activity — device type, time and IP — inside your profile settings at any point.

We send service notifications — such as withdrawal confirmations or security alerts — to your registered email. Promotional communications are separate; you can opt out of those at any time through your account notification preferences without affecting service messages.

The same policy applies regardless of device. Mobile sessions generate the same encrypted data transfers as desktop. Your session cookies, login verification and payment data protections work identically whether you access from a phone in Medan or a laptop elsewhere.

Reach our support team immediately through live chat or email. Describe the concern clearly. We investigate, respond directly to you, and if a breach is confirmed, we notify you of the scope and remedial steps taken within the timeframe local regulations require.